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Find answers to frequently asked questions

Common Questions

Shipping typically takes 24-48 hours if stock is available.

Contact bmwcs@kemkrest.com to request cancellation.

Using LTL shipping may result in less damages. Orders need to be over 150 lbs. to qualify for an LTL shipment.

Contact your BMW Chemical Specialist or email bmwcs@kemkrest.com.

This varies - contact us at kemkrestcustomersvcgroup@kemkrest.com for details.

Yes, but you must choose expidited at checkout and provide your shipping account number. If no account number is entered then the order will ship best way/standard. 

The Vehicle Off Road (VOR) shipping option is designed for urgent situations where a vehicle is inoperable and requires a critical part to be shipped immediately. Selecting VOR ensures that the part will be shipped on the same day, provided the order is received by 12:00 PM EST. Please note, choosing VOR alone does not automatically mean the order will be shipped overnight.

If you require overnight shipping for your VOR order, you have the option to provide your shipping account number after selecting VOR. This allows us to expedite the delivery to meet your urgent needs.

Still have a question?

If you cannot find the answer to your question in our FAQ.
Please feel free to contact us.

BMW Chemical Program Customer Service
M-F 5am-3:30pm PST
888-200-8145
bmwcs@kemkrest.com

 

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